Creative Textile Solutions intends to guarantee and protect Users’ privacy, as well as comply with its legal obligations. Creative Textile Solutions is committed to protecting the personal data entrusted to it, establishing a duty of information and a commitment to transparency with regard to compliance with the legislation in force on data protection. All information of a personal nature is treated and protected with all diligence, and always in accordance with the applicable law, namely EU Regulation 2016/679, General Regulation on Data Protection (from here on RGPD). This Privacy and Cookies Policy defines the treatment of any personal information provided to us when using the Creative Textile Solutions website, as well as the respective information processed by it.

Privacy Policy

1) Information collected:

• Information provided by the User:

Creative Textile Solutions respects your right to privacy and does not collect any personal information about you on this site without your request or explicit consent.

Interaction with this page does not require any information from the user, except when, for purposes expressly identified in the terms and for the purposes defined below under “purpose of processing personal data”.

When visiting the website, when using the contact form, the following personal data may be requested: Name, telephone and e-mail address.

The email address geral@creativetextile.pt is also available on the website as a contact, which is available to each User who wants to contact Creative Textile Solutions by sending an email to the aforementioned address.

The website also allows the User, if he so wishes, to be redirected to the following social network, Facebook, which belongs exclusively to Creative Textile Solutions.

• Information processed automatically:

Whenever you access the Creative Textile Solutions website, functionality and analytical cookies are recorded in your device’s memory.

2) Purpose of processing personal data:

Creative Textile Solutions is the entity responsible either for the collection and processing of personal data collected through its website, and/or through a face-to-face contact at its premises, either through a telephone contact or in the form of an email, to any of our email addresses. Your data is processed and stored by computer, by us or by subcontractors that we fully trust.

Thus, Creative Textile Solutions as Data Controller:

• ensures that the processing of your personal data is carried out only within the scope of the purposes for which they were collected or for purposes compatible with those;
• collects, uses and keeps only the minimum, necessary and sufficient personal data for the purpose in question;
• processes personal data for the legally foreseen purposes or to carry out services at your request;
• respects the retention periods of personal data, at the end of which they are deleted;
• protects personal data, taking appropriate technical and organizational measures;
• collects and processes personal data always taking into account strict compliance with the RGPD and other legislation related to the subject.

3) Data sharing:

Creative Textile Solutions may communicate Users’ personal data to subcontractors, always being responsible for its processing. Once again, we emphasize that the entities subcontracted by Creative Textile Solutions are of our complete trust, offering legal guarantees and appropriate techniques to safeguard your data.

4) Your rights:

The User may at any time, in accordance with the law in force, directly and on his own initiative exercise the following rights: the right to be informed; the right of access; the right of rectification; the right to be forgotten; right to object to direct marketing, including profiling; the right to object to treatment based on legitimate interests; the right to data portability; the right to restriction and the right to lodge a complaint with the supervisory authority.

So that you can effectively exercise these rights, you can contact us by email to geral@creativetextile.pt or through a written request to be sent to Rua Industrial nº1022, Pavilhão 11, 4750-841 Vila Frescaínha S. Pedro, Barcelos – Portugal, addressed to the Data Protection team.

If you wish to file a complaint with a supervisory body, please contact us first, so that we can carry out a series of steps that will certainly meet your needs.

5) Who does this policy apply to:

Our privacy policy applies to all our website visitors, potential customers, customers, our employees and all services provided by us.

6) Review of the terms of the privacy policy:

By using the Creative Textile Solutions website, you agree to the collection and use of your information under the terms and in accordance with the conditions established in this Privacy Policy and, respectively, in the Cookies policy. Creative Textile Solutions may, at any time and without prior notice, change these conditions, with the same changes being published on the Creative Textile Solutions website.

By submitting his contact/query for clarification on the Creative Textile Solutions website, the User gives his express, free and informed consent, for his personal data to be collected and processed, for the purposes and under the aforementioned terms and conditions.

Cookie Policy

What is a cookie?

It is a file that is imported to your computer or other device when you access certain web pages. These collect information about your preferences, not including your personal data. In some cases, cookies are necessary to facilitate navigation and allow you to store and retrieve information about the user’s browsing preferences or their equipment. For example, how users arrive and use the website or the geographic area through which they access it.

Are there different types of cookies?

Session cookies – They are temporary, cookies are generated and are available until you close the session. The next time the user accesses their internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

Functionality cookies – Functionality cookies allow you to remember user preferences regarding navigation on the website. So, you don’t need to reconfigure and customize it every time you visit.

Analytical cookies – These cookies are used to analyze how users use the website, allowing to highlight articles or services that may be of interest to users, and to monitor the performance of the website, knowing which pages are most popular, which connection method between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of creating and analyzing statistics, without ever collecting personal information.

The cookies used on this website are classified as functional cookies and analytical cookies. We do not store sensitive personal information in the cookies we use.

Disabling cookies?

The user can allow, block or delete the cookies installed on his computer by configuring the installed browser options. Please read the help section of your browser carefully to find out more information on how to activate “private mode” or unblock certain cookies.

 

Internet Explorer:

Tools > Internet Options > Privacy > Setup.

For more information, consult Microsoft support or the “Help” section of your browser.

Firefox:

Tools > Options > Privacy > History > Custom Settings. For more information, you can consult Mozilla’s “Support” or the browser’s “Help” section.

Chrome:

Settings > Show Advanced Options > Privacy > Content Settings.

For more information, you can consult Google’s “Help Center” or the “Help” section of your browser.

Safari:

Preferences > Security For more information, consult Apple support or the “Help” section of your browser.

Consent

By accepting the use of cookies or continuing to browse our website, we consider that the user accepts the use of cookies for the indicated purposes and in compliance with the conditions contained on this page.

If, at any time, you wish to withdraw your consent to our Cookies Policy, you must delete the stored cookies by adjusting the corresponding options found in the “Tools” menu of your browser. We sometimes use external web services to display content within our pages.

For more information about cookies and their use, we suggest you consult the following links: www.allaboutcookies.org

You may, if you wish, deactivate “cookies” and “web beacons” on your computer by indicating them in your browser’s preferences or options menus.

Environmental Policy

Creative Textile Solutions is committed to developing its activity in an environmentally responsible manner, contributing to long-term sustainable development. At Creative Textile Solutions we are aware that all human activities have an impact on the environment and we believe that success in business also includes being ethical and having a responsible approach towards the environment, the community and our employees.

Principles

The Environmental Policy is based on the following principles:

1. Integrate environmental management into the company’s overall management;

2. rationally and sustainably use natural resources and raw materials necessary for production processes;

3. Rational use of resources, in particular energy, water and paper;

4. prevent pollution and environmental risks arising from activities and act to reduce greenhouse gas emissions;

5. comply with the legislation applicable to the company’s respective activities, products and services;

6. Protect biodiversity and waterways;

7. carry out waste management in a convergent manner with the concepts of reduction, recycling and reuse;

8. raise awareness and train employees, ensuring their active involvement in the company’s environmental policy

9. comply with applicable environmental laws and regulations.

Continuous Improvement

1. Search for continuous improvement regarding environmental performance through evaluation of results, innovations and technologies;

2. ensure the incorporation of practices and processes aimed at the occupational health and safety of employees in the company’s activities.

Communication

1. maintain channels of communication with interested parties on environmental, social, products and services aspects;

2. document and disclose the results achieved in meeting the socio-environmental commitments voluntarily assumed by the company.